Thursday Refund Procedures

The Edmonton Folk Music Festival had to make a tough call Thursday night after high winds threatened the safety of those on site.
In an effort to make things right with Thursday night ticket holders, we are offering the following:
1) 4-pack transferable Thursday night ticket holders
Make it up by joining us for Friday night’s performance – if you had a transferable ticket for Thursday night’s show and were part of yesterday’s evacuation, you can get a single ticket for tonight’s show. Come to the Bennett Centre at 9703 94 Street between 4:00-7:30pm tonight with your wristband or receipt and you will receive a Friday single ticket.
 
2) Single, Thursday night ticket holders 
Make it up by joining us for Friday night’s performance – if you had a single day Thursday ticket and were part of yesterday’s evacuation, you can get a single ticket for tonight’s show. Come to the Bennett Centre at 9703 94 Street between 4:00-7:30pm tonight with your wristband or receipt and you will receive a Friday single ticket. If you are unable to make Friday’s show, you are eligible for a refund.
Refund Procedures
  • If you purchased your ticket through Ticketmaster,

For online or phone purchases, email fansupport@ticketmaster.ca or call Ticketmaster Customer Service 1-855-985-4357 (HELP) for a refund.

For purchases made through a Ticketmaster Retail Centre, please contact us at foreverfolkfest@edmontonfolkfest.org.

Purchaser name

Purchaser daytime phone #

Purchase location (Remax Field launch day, Festival phone, Festival office, Festival site)

People who purchased the 4-day personal pass are not eligible for a refund for Thursday evening. We appreciate that you invest yourself in the festival experience by purchasing a 4-day pass.

The Edmonton Folk Music Festival is a not-for-profit society organization that, while quite successful, is still run on a tight budget. The artists still have to be paid for the cancelled sets, the income from on site sales are lost to us and many adjustments have had to be made.

People who purchased only Thursday tickets obviously bought solely for the artists playing that night so, as a goodwill gesture, refunds will be made to those patrons.

Personal pass holders did not make their purchase for only those two artists but for the full festival experience. The evacuation resulted in you missing 2 of the 65 artists that we are featuring over the festival.

You are still getting three days filled with great artists to enjoy, and we think by Sunday evening Thursday will be a distant memory.

Thank you very much.

Have a wonderful rest of the weekend.