- If you purchased your ticket through Ticketmaster,
For purchases made through a Ticketmaster Retail Centre, please contact us at email@example.com.
- If you purchased your ticket through the Festival Box Office, please email firstname.lastname@example.org with the following information:
Purchaser daytime phone #
Purchase location (Remax Field launch day, Festival phone, Festival office, Festival site)
People who purchased the 4-day personal pass are not eligible for a refund for Thursday evening. We appreciate that you invest yourself in the festival experience by purchasing a 4-day pass.
The Edmonton Folk Music Festival is a not-for-profit society organization that, while quite successful, is still run on a tight budget. The artists still have to be paid for the cancelled sets, the income from on site sales are lost to us and many adjustments have had to be made.
People who purchased only Thursday tickets obviously bought solely for the artists playing that night so, as a goodwill gesture, refunds will be made to those patrons.
Personal pass holders did not make their purchase for only those two artists but for the full festival experience. The evacuation resulted in you missing 2 of the 65 artists that we are featuring over the festival.
You are still getting three days filled with great artists to enjoy, and we think by Sunday evening Thursday will be a distant memory.
Thank you very much.
Have a wonderful rest of the weekend.