Ticket Info

How to purchase a ticket on the Official Ticket Exchange:

Keep your eye on the Ticket Exchange for tickets ready to be exchanged.

1. Visit the EFMF Official Ticket Exchange.
2. Find the day(s) you wish to purchase tickets for and click on the "See Tickets" button.
3. You will see all available tickets, sorted by ticket type. If a ticket type has no inventory, it will say "no inventory at this time". Keep checking!
4. If you see a ticket you would like to purchase, select the ticket you are interested in buying.
5. At the Checkout page, enter your information and complete the purchase.
   • You will be prompted to log in or create a Ticketmaster account. 
6. Your ticket will be emailed to the address you enter on the Check out page. Please check your junk mail/spam folder if you did not receive your ticket after successfully purchasing them.

NOTE: Once tickets are placed in your cart, purchase them quickly! Tickets are not reserved while they are in your cart and another purchaser could buy the ticket.

Understanding the Official Ticket Exchange pricing:

The Official Ticket Exchange prices are based on the original ticket price, and are not subject to the dynamic pricing you will find on other secondary resale websites. EFMF negotiated with Front Gate to ensure that the Official Ticket Exchange prices remain as close to original purchase prices as possible. By using the Official Ticket Exchange, you are helping us in our fight against unscrupulous resellers.

If you are purchasing tickets: A 7.5% service fee will be added to the ticket purchase price.

If you are selling tickets: A 7.5% service fee will be deducted from the total amount of the sale (Face Value + FGT Service Fee + GST). If your tickets do not sell, there is no cost/fee for listing on the exchange.

Official Ticket Exchange cut off times for each day:

What is the difference between the Official Ticket Exchange and the secondary market sites seen on the internet?

Tickets purchased through the Official Ticket Exchange are the only verified EFMF tickets for resale. The Exchange ensures a seamless and safe/secure transaction that is designed to protect the integrity of your ticket as a buyer or seller.

When will I know if tickets are available on the Official Ticket Exchange?

If you don't see the ticket you are looking for right away, hang in there and keep checking! Ticket returns pick up closer to the event. 

Have a question/issue with the Official Ticket Exchange that is not answered here?

Front Gate/Ticketmaster customer support is standing by for you. Contact them here and they will get right back to you.

The Edmonton Folk Music Festival can not be responsible for tickets after they have been exchanged through the Official Ticket Exchange, but we can try to help if you have problems! Please contact our Ticket Office at tickets@edmontonfolkfest.org and we’ll work with you and the Exchange staff to help resolve any issues.

How to Sell Your Tickets:

Can you no longer use your tickets? Bought too many? You can post your extra tickets on the Exchange. Here’s how it works:

1. Visit the EFMF Official Ticket Exchange.
2. From the list, find the ticket that you want to sell, then select “Sell Tickets”. A pop-up window will appear.
3. Select “Continue” in the box that corresponds with the place you originally purchased your tickets.
   • You will be redirected to Front Gate Tickets with a pop up instructing you on how to sell your tickets.
4. Log in to your account.
5. Select “Order History”
   • When in the account’s order history, all orders placed will be visible.
6. Select "View Order Detail" on the order you would like to sell.
   • By clicking on the order, an invoice will appear with the breakdown of the order.
7. Scroll down the page and select the "Sell Your Tickets"
   • Once clicked, you will be able to sell your tickets. Only the tickets eligible for resale will be shown.
8. You will be taken back to the Exchange to list your tickets.
   • You will be prompted to log in or create a Ticketmaster account. Please provide your personal/contact information and how you would like to be paid out if your tickets are sold. Once sold, you will receive a tax form to fill out. See below re: Seller Tax Details Form and Non-US Citizens (the Seller Tax Details Form you will receive from Ticketmaster is a legitimate form).
9. The Listing Review page will show the tickets to be listed (quantity, ticket type etc.,) list price (payment amount + fees), payment amount (how much you will be refunded), and when listing will no longer be visible to fans for purchase. 
10. Fees for selling tickets on the Exchange (7.5%) will be deducted from the total amount of the sale (Face Value + FGT Service Fee + GST).
11. Once the Listing Review page has been reviewed and approved, the Listing Confirmation will appear with a listing number for your reference.
12. You will receive an email when your listing is live. You can edit or remove your listing at any time in your My Resale Account.
13. The Exchange will email you when your tickets have sold (or before the event if they don't).
14. By default, your payment will be sent from the U.S. by cheque after the festival, upon completion of the necessary tax forms (see "if your tickets are sold" section below).
    • Please be sure that the email and address you enter on the form is the same as what is in your Ticketmaster account.
    • Canadian citizens can receive a direct deposit to their bank account. When setting up the payout, you will be asked to provide information for your bank account.
    • There is no cost/fee if your ticket is listed and it doesn't sell.

If Your Tickets are Sold:

If your tickets have sold, you will receive an email from Ticketmaster asking for tax information to be added to your account.

• At the very bottom of the email, you will read a disclaimer that mentions if you are not a US citizen Ticketmaster still needs you to verify that you are not a US citizen. This email will automatically be sent once every two weeks if the form is not completed.

Seller Tax Details Form 

Please complete the Seller Tax Details form (this is a legitimate form) using the link provided in this email. If this form is left incomplete, your refund will be delayed.

Non-U.S. Citizens

1. You will need to certify that you are a non-U.S. citizen in the “My Location” section at the top of the form and then you will not be required to include your SIN number.
   • If you are a non-U.S. citizen or resident, Ticketmaster is required by the IRS to collect certain information to verify your non-U.S. status.
2. Complete the rest of the form as directed and select “Submit”.
   • All sections of the form must be completed so the information in Ticketmaster’s system links up with the IRS for a match. The matching process may take a few days.
   • Please be sure that the email and address you enter on the form is the same as what is in your Ticketmaster account.
3. Once the match is complete, Ticketmaster will disperse your refund. 

U.S. citizens / Dual Citizenship

1. If you happen to be a U.S. citizen or hold dual citizenship, you will need to certify that you are a U.S. citizen in the “My Location” section at the top of the form.
2. Complete the rest of the form as directed. You will be required to provide a Taxpayer Identification Number. Once finished, select “Submit”.
   • Please ensure that the information you provide on the form matches what you use for tax purposes, and that the email and address you enter on the form is the same as what is in your Ticketmaster account.
   • All sections of the form must be completed so the information in Ticketmaster’s system links up with the IRS for a match. The matching process may take a few days.
3. Once the match is complete, Ticketmaster will disperse your refund. 

For more information on this process, please visit Ticketmaster’s FAQ page, 1099-K Form: Answers to Some Common Questions

Official Ticket Exchange cut off times for each day:

Understanding the Official Ticket Exchange pricing:

The Official Ticket Exchange prices are based on the original ticket price, and are not subject to the dynamic pricing you will find on other secondary resale websites. EFMF negotiated with Front Gate to ensure that the Official Ticket Exchange prices remain as close to original purchase prices as possible. By using the Official Ticket Exchange, you are helping us in our fight against unscrupulous resellers.

If you are purchasing tickets: A 7.5% service fee will be added to the ticket purchase price.

If you are selling tickets: A 7.5% service fee will be deducted from the total amount of the sale (Face Value + FGT Service Fee + GST). If your tickets do not sell, there is no cost/fee for listing on the exchange.

Have a question/issue with the Official Ticket Exchange that is not answered here?

Front Gate/Ticketmaster customer support is standing by for you. Contact them here and they will get right back to you.

The Edmonton Folk Music Festival can not be responsible for tickets after they have been exchanged through the Official Ticket Exchange, but we can try to help if you have problems! Please contact our Ticket Office at tickets@edmontonfolkfest.org and we’ll work with you and the Exchange staff to help resolve any issues.

Official Ticket Exchange cut off times for each day:

What is the Official Ticket Exchange?

The Official Ticket Exchange, powered by Front Gate/Ticketmaster, is a place where you can post tickets you can no longer use for sale and/or purchase unavailable tickets that are posted for sale. 

Understanding the Official Ticket Exchange pricing:

The Official Ticket Exchange prices are based on the original ticket price, and are not subject to the dynamic pricing you will find on other secondary resale websites. EFMF negotiated with Front Gate to ensure that the Official Ticket Exchange prices remain as close to original purchase prices as possible. By using the Official Ticket Exchange, you are helping us in our fight against unscrupulous resellers.

If you are purchasing tickets: A 7.5% service fee will be added to the ticket purchase price.

If you are selling tickets: A 7.5% service fee will be deducted from the total amount of the sale (Face Value + FGT Service Fee + GST). If your tickets do not sell, there is no cost/fee for listing on the exchange.

What is the difference between the Official Ticket Exchange and the secondary market sites seen on the internet?

Tickets purchased through the Official Ticket Exchange are the only verified EFMF tickets for resale. The Exchange ensures a seamless and safe/secure transaction that is designed to protect the integrity of your ticket as a buyer or seller.

When will I know if tickets are available on the Official Ticket Exchange?

If you don't see the ticket you are looking for right away, hang in there and keep checking! Ticket returns pick up closer to the event. 

Have a question/issue with the Official Ticket Exchange that is not answered here?

For Official Ticket Exchange technical support, please contact the Ticketmaster Exchange support team at 1-800-842-7112 or TicketExchangeSupport@ticketmaster.com

The Edmonton Folk Music Festival can not be responsible for tickets after they have been exchanged through the Official Ticket Exchange.